This is the authentic Password Reset USB.  Boot your computer from the USB then follow the detailed printed instructions to reset your Windows password.  This will NOT work if your computer has BitLocker (Bitlocker and other encryption software can be found on some Windows computers mostly PC's in a work environment where there is sensitive data being used.)  This will not reset a BIOS password.  Supports both UEFI and Legacy boot.  Tech support is provided including phone support.